IT Documentation

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Tracking a Meeting Proposal in Outlook

  • Microsoft Outlook offers the ability to track your meeting proposal responses to monitor who will be attending a meeting. In order for this feature to work, invitees must choose to send a response...

Training Resources

  • Below is a list of available training resources for software and services we regularly use on campus and which come pre-installed on NMU machines. Click an icon to get started.               

Troubleshooting an Existing Exchange Account in Outlook

  • Microsoft Exchange Account access is granted to certain faculty and staff upon request. It is mainly used for its calendar sharing function. You can access your exchange account online at https://...

Troubleshooting Microsoft Silverlight

  • Some people may notice that they are unable to play vidoes, such as Netflix streams. This may be due to a broken version of Microsoft Silverlight. Since a reinstall of the program rarely fixes the...

Troubleshooting the Ethernet cord and network port

  • Get connected IP address conflict Get Connected If you have trouble connecting to the on-campus network through a network port: Make sure your network cable is plugged into the network...

Troubleshooting Wireless Network Connections

  • These steps will help you troubleshoot wireless connectivity problems on a Windows computer. Though these steps use Windows 10, the instructions are similar for earlier versions.   1. If you're...

TSS Frequently Asked Questions (FAQs)

  • FAQsAt TSS, we receive a daily list of frequently asked questions (FAQs).Things from WiFi issues, to account & password reset issues, VPN problems, EduCat problems, or just issues with Lockdown...

Turn an Appointment into a Meeting in Outlook

  • In the event that an appointment you create in Microsoft Outlook should have been a meeting OR if people would like to join you for an appointment you have scheduled, you are able to change an...

Uninstalling Oracle VM VirtualBox to Resolve Connection Problems

  • A bug has been found with the Oracle VM VirtualBox software that causes connection problems on Lenovo Twist Ultrabook computers that were issued in Fall 2013 and have not been re-imaged. The Oracle...

Uninstalling Programs in Windows

  • Use the Add or Remove Programs control panel to remove software that you've installed, but no longer need. Removing unnecessary software will free up the drive space and system resources. Though...

Uploading files onto MyWeb from a computer

  •  MyWeb is a server on which students, faculty, and staff can store files and publish Web pages. Students, and faculty/staff may store up to 1 Gb, of files in a personal directory (folder) on the...

Useful Keyboard Shortcuts

  • Keyboard shortcuts are combinations of keystrokes that allow you to quickly perform an action. They are useful and often great time-savers. This page includes a guide to a few useful combinations...

Using a Google Group like a previous NMU organization account

  • After Changing your NMU organization account to a G Suite Group a good solution is to use the google group like a previous NMU organization account by having members forward the all messages the...

Using a Security Key for 2 factor authentication

  • Setting up a Security Key for 2 factor authentication A FIDO U2F Security Key is typically a USB or other device you can connect to your computer to be used as a second step in 2 factor...

Using Backup Codes for 2 factor Authentication

  • Setting up Backup Codes for 2 factor authentication       1. On a computer or other device, go to https://myuser.nmu.edu/user, click “Manage Account” and login with your NMU ID and password...

Using chkdisk

  • You can use ChkDisk in Windows to check your hard disk for logical and physical errors. ChkDisk can be set to automatically repair the damaged areas. ChkDisk cannot run while Windows is running,...

Using Disk Cleanup

  • Disk Cleanup can be used to clear out unnecessary files on your computer, like temporary files or items in the recycle bin, speeding up your computer.  Though these instructions use Windows 10, the...

Using Google Authenticator for 2 factor authentication

  • Setting up Google Authenticator for 2 factor authentication These instructions provide an overview of the process and the process may have changed if the authenticator app was recently updated. Step...

Using Google Backup or Drive for Desktop (File Stream)

  • There are two options to sync files with your computer and Google Drive."Backup and Sync syncs and stores Drive content locally on your computer." (Note: At some point in the future, some of these...

Using MAC OS X Mail

  • Viewing the Inbox Checking for New Messages Reading a Message Writing and Sending a New Message Replying to an Existing Message Viewing a List of Sent Messages Viewing the Inbox Launch the "...

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