IT Documentation
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Displaying 1 - 20 of 32
Displaying 1 - 20 of 32
2 factor authentication FAQs
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Where can I get a mobile authenticator app?Where can I get a FIDO U2F Security Key?Can I turn off 2 Factor Authentication once I have turned it on?How do I recover from losing my mobile authenticator...
Account Lockout Types
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↵NMU users can be locked out of their NMU account (MyUser, MyNMU, Webmail, etc.) for various reasons, as listed below. Some of these lockouts can be fixed by the user, but many of the account lockout...
Activate my NMU User account
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Your NMU account can be activated at myuser.nmu.edu/newuserThis procedure will only work for accounts that have not yet been activated. After an account has been activated myuser.nmu.edu/user should...
Backing Up NMU G Suite
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Unless you retire as an employee at NMU, as a faculty, staff, or student your NMU G Suite account will become disabled 1 year after you leave NMU and 3 years afterward if you were a graduate student...
Changing my NMU UserID or Username
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The NMU UserID or username for NMU students and employees are based on the person's legal name. This requires a legal name change with the Social Security office and students updating the information...
Changing your NMU password
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Your NMU network password is used for your NMU services, such as MyUser, MyWeb, MyNMU, and your Exchange account. If you use your NMU email in Outlook or on your phone email, you will have to...
Disabling 2 factor authentication
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NMU 2 factor authentication can be set up using Authenticator Apps, Backup Codes, or Security Keys. These instructions cover how to disable each of those options individually. You can disable one or...
Export Outlook Distribution List to Google Contacts
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We recommend you only use this method to export very large distribution lists. For small distribution list, it is more efficient to create a contact group in Google and then add contacts to the group...
Exporting and importing a Google Calendar
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After a calendar is migrated from Microsoft Outlook it will probably show up as a new calendar and not update the primary Google Calendar with the migrated events. Google Calendar offers a way to...
Finding NMU User web pages
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NMU web home pages are listed in the web home page directory. This directory includes home pages for employees, students and organizations.
I can't log in
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If you don't know your password or can't log into NMU services such as Email, MyNMU, or Educat, or your NMU G Suite account: If you are new to NMU and have not set up your @nmu.edu account go to the...
I Don't Know my Password
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If you are not redirected in five seconds, click here.
Identifying and Limiting Spam
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Here are some tips to help you identify if an email is spam:Northern will NEVER ask you for any personal information such as your NMU password or Social Security Number through an email. In fact, NMU...
Identifying Phishing Attempts
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At the HelpDesk, and throughout campus, there has been an influx of phishing attempts on NMU accounts. In response to this we would like to get the word out to the NMU community about ways to tell if...
Information for Graduates and Former Students
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This page provides key IT related information for NMU graduates and former students.Notebook computer returns and purchase optionsThe immediate return of the NMU notebook is required when any of the...
NMU G Suite account name changes
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Due to the number of people with similar names you do not have the option to change the name listed for your NMU G Suite account. The NMU G Suite account name listed is based on your legal name and...
NMU password recovery
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Go to https://myuser.nmu.edu/recover and enter your NMU email address. Your NMU provided email is the email that ends in @nmu.edu . Choose which recovery option you would like You can Proceed with...
Outlook Refuses Sent Mail
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If you aren't getting mail you believe you should be getting, Outlook may be refusing to accept mail from the sender. First, verify the person sending you the mail is sending it to the correct...
Recover password for NMU account.
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If you are not redirected in five seconds, click here.
Requesting an Alumni Account
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The NMU Alumni Association office offers alumni "E-mail for Life," a free, full-service email account through the Google Education system available to all alumni of Northern Michigan University....