I Don't Know my Password

Your NMU password is a combination of letters, numbers, and special characters that is eight characters or more in length. You most likely created your password when you first set up your user account. This information will give you information on recovering your password. 

Navigate to "I don't think I forgot my password" or "I know I forgot my password".

I don't think I forgot my password, but I can't log in. 

1. To check if your account is locked, navigate to myuser.nmu.edu/user. 
2. Log in using your NMU UserID and the password you believe may be correct.

   

3. If you are able to log in, then your password is correct. Otherwise, continue to the next section to recover your password.
4. To see if your account is locked, look in the "Account Status" box. 

   

5. In the "Status" column, it may say active, disabled, or locked, sometimes with a description. In this case, follow the directions on the account lockout page or record what the message says and call the HelpDesk. 
6. If you were able to log in and your account status is active, but you still can't log into your other NMU accounts, try logging in on another device or in another internet browser (Explorer, Firefox, Chrome, Safari, etc.).
7. If these solutions do not work, there may be server maintenance on the Webmail or MyNMU site, and it will be up soon. Otherwise, contact the Helpdesk for assistance.

I know I forgot my password and I can't log in. 

1. To recover your password, navigate to myuser.nmu.edu/recover. 
2. Enter your information, being careful not to add dashes to your SSN and to follow the given date format in parenthesis. Be sure the slashes are forward slashes, usually located to the left of the shift key. 
3. Click "Sign In." If your information is incorrect, a red message will appear on the current page that says "unable to login."
   • If you still are unable to login, contact the Helpdesk to confirm that you have student, faculty, adjunct, or staff status and all of your information is correct in our system. 

     

4. You should be redirected to a page like the one below. Either choose to email a temporary password to yourself (an alternate email you may have previously set) or answer the challenge question you created if you are sure you know the answer. It is case sensitive, and answering incorrectly will lock your account.
   • If your account becomes locked, bring a photo ID to the HelpDesk and we will issue you a temporary password and help you reset your password. 

     

5. If you answered correctly, you will see the screen below. The instructions for creating a new password can be found on the screen. 

   

6. Congratulations! You have successfully recovered your password. If you visit myuser.nmu.edu/user, you can change your password again, change your recovery options, and view many account variables at any time.