NMU password recovery

• 1. RequestGo to the recovery page and enter your NMU email.
• 2. Recover accessPick ONE method: Challenge Question, Email, or 2FA app.
• 3. Log in to MyUser → User Account Management Login with the temporary password to begin resetting your password.

Part 1 - Open MyUser to the Password Recovery Page

1. Go to https://myuser.nmu.edu/recover and enter your NMU email address.
   Note: Your NMU-provided email is your email that ends in '@nmu.edu'.
   
2. Choose which recovery option you would like. Pick only one:
   Challenge Question Recovery · Email Recovery · Mobile Authentication (2FA) Recovery
   

Challenge Question Recovery Part 2, Option A

1. Enter your information to acquire your challenge question:
   • First Name
   • Last Name
   • IN or SSN (no hyphens)
   • Birth Date (mm/dd/yyyy)
   
2. Enter the Challenge Answer in the box provided (answers are case-sensitive), then click Submit.
3. If you put in the correct answer, you will then receive a temporary password.

Next → Copy your temporary password and go to Part 3: Log In & Reset Password.

Email Recovery Part 2, Option B

1. After you choose to be emailed a temporary password, an email will be sent to your password recovery email address. The screen will tell you what your recovery email ends in (e.g., yahoo.com, gmail.com, etc.)
   
2. Go to your email in a different tab/window and find the "NMU Password Recover Results" message.
   
   Your new temporary password will be contained in this message.

Next → Copy your temporary password and go to Part 3: Log In & Reset Password.

Mobile Authentication (2FA) Recovery Part 2, Option C

1. After selecting this method, you will need to open your 2FA app on your smartphone.
2. Get a code from the app for your NMU account.
3. Enter that code in the box on the NMU recovery page.
4. You will receive a temporary password.

Next → Copy your temporary password and go to Part 3: Log In & Reset Password.

Part 3 - Log In & Reset Password

1. Go to MyUser. Click on Manage Your User Account or the Login button in the top right.
   
2. Use your NMU username/email and enter your new, temporary password into the box for the password.
   
3. If successful, the next page will say your account is locked due to recovery. Click Continue.
4. You'll be taken to the change password screen.
   
5. Current Password: is your temporary password.
6. New Password: choose your new permanent password. Follow the on-screen prompts for a strong password and only use the symbols listed (some symbols will cause an error).
7. Confirm New Password: re-enter the same new password. NOTE: Your NMU ID and Password allow access to financial data, grades, courses, e-mail, and many other NMU functions. It is important that you choose a good password and not give that password to anyone.
8. Click Submit.
9. If your password was reset successfully you should see something similar to this page.
   
10. You have successfully reset your password. You will need to use the new password you made for all of your NMU accounts. (You will most likely need to update autosaved passwords.)

Optional: after you finish

1. If you need to update all of your Account Recovery options, click on the Security tab and then 'Display Options' under Account Recovery options. You may need to change or correct information as needed.

2. If you had to reset your password due to losing your 2FA codes, click on the Security tab as well but then click on Display Options under 2-Step Verification. There you can remove any 2FA options, add a new phone/app, print more backup codes, etc.