LTE Performance Troubleshooting

LTE Performance Troubleshooting

This page is a part of a series of pages for LTE troubleshooting. If you haven't already done so, please start the LTE troubleshooting process by going to the LTE Troubleshooting (Start Here) page.

Speeds to expect from the LTE network are highly dependent on signal strength. In general one should expect 500KBps – 2MBps upload and 5MBps-15MBps download. (You can expect anything from 50KBps to 5MBps upload and download with 50KBps up and 1MBps down speeds in the poor signal areas and 5MBps up and 15MBps down in excellent signal areas.) The download speeds will always be much better that the upload speeds, because of the limited transmit power of the device you are using. The bandwidth is enough for one to two people to stream video such as Netflix. The devices are not designed for large amounts of bandwidth however such as 4k video streaming or several people streaming video and/or playing online games.

The LTE network should not be used for Music or Video file sharing applications or anything else that violates NMU's Acceptable Use Policy. It is okay to use for Music or Video downloads from licensed content providers.

As with any wireless system, building construction, trees, and other natural terrain can greatly affect signal strength.

The LTE network is not targeted to work in the residence halls or on campus. When you are on campus, disconnect from LTE and connect to WiFI or plug into a wired data jack. When you are off campus, LTE may be your best option to access the NMU network.   

  1. If using an outdoor LTE unit, verify it is pointed in the right direction based on LTE tower information you received when you purchased the device.

  2. Power the LTE device, (and connected WiFi router if used), and the computer off . Power on the LTE device first and wait 4-5minutes, (then power on the router, wait 3-4 minutes), and then power on the computer.

  3. What NMU Issued LTE Device are you trying to connect?  (Note the LTE Device name)

  4. Go to  (Note the IP address listed)

  5. If the LTE device is not an NMU issued ThinkPad, use your installation instructions or instructions linked to your NMU Issued LTE Device to verify and record the signal levels (RSRP, RSRQ and SINR) from the instructions.






> - 90

> -9

> 10


-90 to -105

-9 to -12

6 to 10


-105 to -120

< -11

0 to 5


< -120

< -15

< 0

You can try to use the signal quality to adjust location of device to get a better signal. Try a different room for an internal device or for an external device, try a different angle and/or height.

If you continue to have severe performance issues, CONTACT THE HELPDESK:
Be prepared to to provide the following information:

  • UserID or NMU IN:
  • Date(s) and time(s) problem occurred:
  • Address of the location where you are having a problem:
  • Device Model:
  • IP Address:
  • Was device rebooted:
  • RSRP signal Level:
  • RSRQ signal level:
  • SINR signal level:

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