TSS Frequently Asked Questions (FAQs)
FAQs
At TSS, we receive a daily list of frequently asked questions. Things from WiFi issues, to account & password reset issues, to issues with Lockdown Browser or other software. (This page is currently under construction).
Q: I'm a new student and I cannot sign in to MyNMU! Help!
A: Most common issue we encounter is that students, staff, faculty, or other; are attempting to sign in using their personal email address. You MUST sign in using your NMU issued email address to these services. That email will end in "@nmu.edu".
A: Another thing to check, is whether or not you have activated your NMU account. Follow these steps to activate your account. If you have already activated it, the account activation page will inform you of such and you might just need a password reset.
A: If you have attended NMU, or have ever been a staff/faculty member, you might just need a password reset. Click here for password reset instructions.
A: If you were just accepted, you may need to wait 24 hours for our servers to refresh before you can activate your account.
Q: How do I connect to the "NMU" WiFi network?
A: You will need to register your device using its MAC address using our device registration page.Click here for further instructions.
Q: How do I register my device?
A: The process may vary slightly device-by-device. Please see this page click here for link for more information.
Q: How do I connect to the "NMU_WPA" WiFi network?
A: Follow this link for information about the NMU_WPA WiFi Network. For device specific instructions, see the list at the bottom of the NMU_WPA information page.
A: To view account lockout types, go to Account Lockout Types . In many cases, you may just need to reset your password to unlock your account. Password Reset Instructions .
Q: I can't remember my NMU issued email address (your email address that ends in @nmu.edu).
A: If you are a new student and do not know your NMU I.N., or your NMU issued email address, please contact Admissions at 906-227-2650 for further help.
Q: What is my Username?
A: Your username is the first part of your NMU email (everything up to the @ symbol). For example, jsmith@nmu.edu the username would be jsmith.
Q: What is my UserID?
A: It's the same as your Username. AKA: The first part of your NMU email (everything up to the @ symbol).
Q: What is my IN?
A: Your Identification Number (I.N.) can be found either by accessing your Student Profile tile on MyNMU or by viewing your account details through MyUser.
A: You will need to reset your password using the steps here: Password Reset Instructions . If you are unable to reset them by following those steps, and none of your recovery methods were successful, please give TSS a call at 906-227-2468.
Q: I'm looking for help with my "Nelson Mandela University" application, account, and all other related questions questions...
A: This website and available information is for Northern Michigan University. Please reach out to Nelson Mandela's Support as they are an entirely different school. Click Here
Q: My ThinkPad says "Other User" and I can't sign in!
A: Your "Username" will be the first part of your NMU email address (everything up to the @ symbol).
A: Your password is whatever you set it as when you first got your laptop. If you just got your laptop, and cannot sign in even with your username & password, try signing in using only the first 16 characters of your password.
If you are still unable to sign in, please stop by TSS in person as we cannot reset ThinkPad's passwords without it physically being present.
- We are located in Room 116, Harden Hall. Across from Fiera's and next to the Commuter Lounge.
Q: Windows apps are saying they are "blocked by system administrator". This happens when trying to open the Microsoft Store, Calculator, Camera, etc.
A: This is a common issue that has to do with our imaging process. This IT Documentation Page has the fix for that (click here).
Q: Can I have "this software" installed on my personal computer?
A: Generally, if it is a software that is listed from our downloads page, it can be installed on your personal computer. There are RARE (and FEW) exceptions to this. In most cases, if you want a software installed for your class, we can only install it on your NMU-issued ThinkPad or MacBook (if you are a Art & Design student).
Q: I got a new phone and do not have access to my 2 factor codes!
A: If you have a copy of your backup codes, using any one of those to sign in should work. Make sure you sign in to MyUser Account Administration with your backup code, and navigate to the security tab. Find the option for 2 factor authentication options, and locate the option that is named "Authenticator App". Select "Remove". Then you are free to set 2 factor authentication back up with your new phone as you had it before.
A: If you do not have backup codes, you will need to do a password reset. Password Reset Instructions. After changing your password, do not close the website that loads. Navigate to the security tab, and locate 2 factor authentication options. Open that, and select "Remove" on all the options available. After it shows that 2 factor authentication is disabled, you are free to set it back up again like before.