LTE No Connection Troubleshooting

This page is a part of a series of pages for LTE troubleshooting. If you haven't already done so, please start the LTE troubleshooting process by going to the LTE Troubleshooting (Start Here) page.

Is NMU LTE supposed to be available at your current location?  (If you’re uncertain use the “Check Availability” button on the website to verify if NMU LTE is available. NMU LTE is available wherever NMU EAN is available.)

    YES proceed to the next question


Is the NMU LTE service in your area currently working? (Check the Service Status page for any outages)

    YES proceed to the next question


Are you trying to connect to NMU LTE with a NMU issued ThinkPad computer with built in LTE?

    YES go to ThinkPad LTE Troubleshooting

    NO go to NMU LTE Device Troubleshooting


CONTACT THE HELPDESK: Test the connection with a web browser, if it still fails contact the HelpDesk using the information in the upper right of this page and provide the following information:

  • UserID or NMU IN:
  • Contact phone number:
  • Problem: LTE device not connecting to LTE
  • Date(s) problem occurred:
  • Time(s) problem occurred:
  • Address of the location where you are having a problem:
  • Device Model:
  • IP Address:
  • Was device rebooted:
  • Was device registered:
  • Who the device was registered to:
  • Was it connected and registered at the HelpDesk at the time it was received?
  • Is this the first time you are using it in this location?


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