HelpDesk Home

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Phone: (906) 227-2468  Email: helpdesk@nmu.edu 
Location: LRC 116  in the NMU Library across from Starbucks

Use the Search field in the upper right corner of the page for help with computer and network problems, or questions about the TLC Notebook initiative. You can also use the Tags listed in the bottom right of the pages to display the articles related to a tag word. Please let us know what you think of the site or any problems you have finding information by using the Site Feedback link available at the bottom of every page.

The HelpDesk is committed to providing the highest level of quality support to NMU students, faculty, and staff. Support is provided for NMU network connections, network services, and NMU issued software and computers, including TLC notebooks. Limited support for other systems may be provided or referred to other service providers on campus as available. Help is available via email, telephone, walk-in service and the IT/HelpDesk Web site.

  • Note: Please be ready to provide the following: NMU Email ID, Phone Number and Location.

Fixes for Lenovo Twists Ultrabooks

If you were issued one of the new NMU Lenovo Twist Ultrabook computers this fall and are having connection problems or problems with the computer coming out or going into sleep mode fixes are now available.
 
We encourage everyone with a Twist computer to install these fixes as soon as possible. Given that many classes are having midterm exams in the next week, it is critical to ensuring that the computers are as reliable as possible.
 

Fixes for Lenovo Twist Ultrabook connection and sleep mode problems (Updated 3/12/14)

* NEW * Lenovo S230u (Twist) Hotfix 1 (3/12/14)

Frequently Requested Information