Lenovo Notebook Computer Repair Policy

Division: 
Information Technology
Unit: 
Micro Repair Services
Applicability: 
NMU students, faculty and staff
Purpose: 
Defines the process for having NMU issued notebook computers repaired (this does not include purchased computers)
Policy: 

Notebook computers needing repair within the United States

  1. Phone the HelpDesk at 906-227-2468 or bring the Notebook computer to the HelpDesk located on the campus of Northern Michigan University to have the Notebook computer diagnosed. If the Notebook computer problem cannot be fixed by the HelpDesk, the Notebook computer will be sent to Micro Repair. Northern Michigan University will not accept collect telephone calls.
  2. A pre-paid box will be shipped to an individual who is unable to bring the Notebook computer to Micro Repair. The Notebook computer will be repaired and shipped back to the individual within one working day of receipt. If Micro Repair cannot repair the computer, a different computer will be substituted. Northern Michigan University will pay for all shipping costs.
  3. Back up your files, Micro Repair cannot guarantee that your files will remain on the computer.

Notebook computer's needing repair outside of the United States

  1. Fill out a Problem Report Form to see if the problem can be solved. Upon receipt of the problem, a HelpDesk staff member will respond with recommended courses of action. Please do not take action prior to an e-mail exchange with the HelpDesk. If you do not have internet access you may call the helpdesk at 906-227-2468. Northern Michigan University will not accept collect telephone calls.
  2. The individual may seek repairs at an authorized IBM repair location. Keep all receipts of the repairs for possible reimbursement along with diagnosis of the problem and what work was done. The individual will be responsible for any labor charges. **Verify that the repairs are covered under warranty before the work is done.
  3. The individual is responsible for all costs to repair the computer, if the repairs are not covered under warranty. Examples of repairs that are not covered under warranty: liquid spills, damage caused by dropping, auto accidents, theft. Northern Michigan University 's insurance policy does not cover notebook computers outside of North America . Northern Michigan University strongly encourages the individual to obtain additional insurance to cover non-warranty repairs before leaving the United States.
  4. Upon returning to Northern Michigan University , the individual may present the repair receipts to the Manager of Micro Repair for evaluation relative to accepted repair practice and charges. There is no guarantee that the individual will receive 100% reimbursement for the repairs.
References: 
None
Approved: 
August 2010
Policy Type: 
Contact: 
Director of Micro Repair Services