HelpDesk Remote Assistance Services Now Available

The HelpDesk is now offering Remote Assistance services to customers using the Windows operating system on NMU issued desktops computers or on NMU issued notebook computers that are more than 50 miles away.

The HelpDesk WILL NOT be contacting you requesting to use Remote Assistance. You have to initiate the call to the HelpDesk yourself.

Remote Assistance requires a working network connection. During the call you can ask or the HelpDesk staff member may recommend using Remote Assistance to help resolve the issue. The call may then be forwarded to a HelpDesk full time staff member since, for security reasons, only HelpDesk full time staff members will be using Remote Assistance. Steps for using Remote Assistance will be provided to you by the HelpDesk at the time of the request.